Empathy workshop

Empathy workshop is a good way to help researcher to have a general understanding about the stakeholders in the project and think from a holistic view. This is an easy way to prompt an empathy understanding for users with special conditions. (IDEO, 2003)

♢  Do this empathy workshop with a group of people (the number depends on how many stakeholders in the project). They would have different understandings of the same issue because of their different life experiences.

♢  Explain who the stakeholders are and their relationships. In this project, the main stakeholder is stroke survivor. Other stakeholders include physiotherapist, care giver and health service provider.

♢  Act as one stakeholder and do a brain-storming to get some ideas of the stakeholder

♢  Write down the issues and needs on empathy worksheet.

empathy

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The empathy workshop let the researcher to understand how stroke survivors feel, which is helpful to create better communication when interviewing stroke survivors.

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